Terms and Conditions:

TERMS AND CONDITIONS FOR REFERRAL AGENT

“Natai” is an application that provides an online marketplace and BOT based messenger (collectively “Application”) where registered suppliers (“Suppliers”) can offer to registered users of the Application (“Customers”) to purchase their products. The Application and the website at www.natai.com.bd (“Website”) (collectively, the “Platform”) are operated by Dotlines Bangladesh Limited (including its subsidiaries and affiliates, collectively, the “Company”). The Company’s role is limited to managing the Platform and associated marketing, payment collections, order management, enquiry management and other incidental services to enable the transactions between the Suppliers and the purchasers (“Business”).
By installing, downloading or even merely visiting or accessing any part of the Application or utilizing the Services and accessing the Website, users, including without limitation users who are browsers, buyers, customers, Suppliers, Resellers, merchants, or contributors of content (collectively, “User”) agree to be bound by the Conditions of Use, Conditions of Sale (between Seller and Customer) and Privacy Policy (collectively, the “Terms”) contained herein and by other policies of the Company (“Policies”) as posted on the Application or Website from time to time. References to the User in these Terms must be construed in the context in which the term is used. For instance, in these Terms, a User placing an order should be read as the Customers placing an order.
The Terms and the Policies take effect on the date on which the Application is downloaded/Website is used and/or the date on which they are updated, creating a legally binding arrangement between the User and the Company.
Users can review the most current version of the Terms and Policies at any time on the Platform. The Company reserves the right to unilaterally update, change or replace any part of these Terms by posting updates or changes to the Application. It is the responsibility of the Users to check this page periodically for changes. The Users continued use of or access to the Application following the posting of any changes constitutes acceptance of those changes. As long as the User complies with these Terms, the Company grants the User a personal, non-exclusive, non-transferable, limited privilege to enter and use our Platforms and services.
IF THE USER DOES NOT AGREE WITH THESE TERMS, THE USER IS ADVISED TO REFRAIN FROM USING THE PLATFORM. BY ACCESSING OR USING THE PLATFORM, THE USER IRREVOCABLY ACCEPTS THE AGREEMENT AND AGREES TO ABIDE BY THE SAME (AS UPDATED FROM TIME TO TIME).

1. CONDITIONS OF USE

These "Conditions of Use" constitute an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures.

1. User Eligibility

User(s) represent and warrant that they have the right to access or use the Platform. Persons who are “incompetent to contract” within the meaning of The Contract Act, 1872 including minors, un-discharged insolvents, insane etc. are not eligible to access and use the Platform. The Platform can be accessed and used by those individuals or business entities, including proprietorship, company, partnership etc. which can form legally binding contracts under The Contract Act, 1872. Only individuals who are eighteen (18) years of age or older may use the Application and avail Services, unless the user will have to access the application under the supervision of a parent or legal guardian. The Company reserves the right to terminate the Users account and/or deny access to the Platform if it thinks fit and at its discretion.

2. Your Account

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorized access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us within Your Account area of the website. The Company reserves the right to refuse access to the website, terminate accounts, remove or edit content at any time without notice to you.

3. E-platform for Communication

You agree, understand and acknowledge that the Application is an online platform that enables you to purchase products listed at the price indicated therein at any time from any location using a payment method of your choice. You further agree and acknowledge that we are only a facilitator and cannot be a party to or control in any manner any transactions on the website or on a payment gateway as made available to you by an independent service provider. Accordingly, the contract of sale of products on the website shall be a strictly bipartite contract between you and the sellers on our website while the payment processing occurs between you, the service provider and in case of prepayments with electronic cards your issuer bank. Accordingly, the contract of payment on the Site shall be strictly a bipartite contract between you and the service provider as listed on our website.

4. Privacy

All information about Users that are collected, stored or transmitted in any way on the Application, including any registration information, is subject to our Privacy Policy (the “Privacy Policy”), available at Privacy Policy. The information collected by the Company through the Application includes Users’ mobile number, bank details and KYC for the limited purpose of fulfilling transactions on the Application. Compilation of user accounts and user accounts bearing contact number and e-mail addresses are owned by the Company. The Users agree that information about their use of the Platform through their mobile telecommunication device may be communicated to the Company, and the Company may obtain information from the Users’ mobile carrier or mobile device. In addition, use of the Platform through a mobile telecommunication device may cause data to be displayed on and through the Users’ mobile device. By accessing the Platform using a mobile telecommunication device, the Users represent that to the extent they import any of their data to their mobile telecommunication device they have authority to share the transferred data with their mobile carrier or other access provider. The Users agree to promptly update their account information in the event of change or deactivation of their mobile account to ensure that the messages intended for them are not sent to another person. Failure to do so is the sole responsibility of the Users. The Users acknowledge that they are responsible for all charges and necessary permissions related to accessing the Platform through their mobile access provider. The Company urges the Users to check with their providers to find out if the Platform is available on their mobile devices.

5. Availability of the Website/Application

We will do our best to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will try to limit the frequency and duration of any such suspension or restriction.

6. License to Access Website/Application

We grant you a limited license to access and make personal use of this website, but not to download (excluding page caches) or modify the Site or any portion of it in any manner. This license does not include any resale or commercial use of this Site or its digital contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Site or its contents; any downloading or copying of account information for the benefit of another seller; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of it (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for any commercial purpose without express written consent by us as may be applicable. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) without our express written consent. You may not use any meta tags or any other text utilizing our name or trademark without our express written consent, as applicable. Any unauthorized use terminates the permission or license granted by us to you for access to the Site with no prior notice. You may not use our logo or other proprietary graphic or trademark as part of an external link for commercial or other purposes without our express written consent, as may be applicable. You agree and undertake not to perform restricted activities listed within this section; undertaking these activities will result in an immediate cancellation of your account, services, reviews, orders or any existing incomplete transaction with us and in severe cases may also result in legal actions as per the prevailing applicable laws of Bangladesh Government.

7. Your Conduct

You must not use the website in any way that causes, or is likely to cause, the Site or access to it to be interrupted, damaged or impaired in any way. You must not engage in activities that could harm or potentially harm the website, its employees, officers, representatives, stakeholders or any other party directly or indirectly associated with the website or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not us, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only. You are strictly prohibited from using the website:

1. 1. for fraudulent purposes, or in connection with a criminal offense or other unlawful activity.
   2. to send, use or reuse any material that does not belong to you; or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of Bangladesh or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam”.
   3. to cause annoyance, inconvenience, or needless anxiety.
   4. for any other purposes that is other than what is intended by us.

8. Reviews, Comments, Communications and Other Content

Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." In the event a user uses a false e-mail address, impersonates any person or entity, or otherwise misleads as to the origin of any content. Natai reserves the right (but not the obligation) to remove, refuse, delete or edit any content that in the sole judgement of Natai violates these Conditions of use and, or terminate your permission to access or use this website.

9. Claims against objectionable contents

We list hundreds of products for sale offered by numerous sellers on the website and host multiple comments on listings, it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, we operate on a "claim, review and takedown" basis. If you believe that any content on the website is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of Bangladesh or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, (" objectionable content "), please notify us immediately by writing to us on info@dotlines.com.sg. We will make all practical endeavors to investigate and remove valid objectionable content complained about within a reasonable amount of time. Please ensure to provide your name, address, contact information and as many relevant information of the claim including name of objectionable content party, instances of objection, proof of objection amongst other. Please note that providing incomplete details will render your claim invalid and unusable for legal purposes.

10. Trademarks, Copyrights, Database right

All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Dotlines Limited, its affiliates or its content suppliers and is protected by local laws of Bangladesh Government. The compilation of all content on this website is the exclusive property of Dotlines Limited and its affiliates and is protected by local laws of Bangladesh Government. All software used on this website is the property of Dotlines Limited, its affiliates or its software suppliers and is protected by local laws of Bangladesh Government. You may not systematically extract/ or re-utilize parts of the contents of the website without Dotlines Limited and / or its affiliates’ (as may be applicable) express written consent. In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilization of any substantial parts of this website, without Dotlines Limited and / or its affiliates’ (as may be applicable) express written consent. You may also not create and/ or publish your own database that features substantial (e.g.: prices and product listings) parts of this website without Dotlines  Limited and / or its affiliates’ (as may be applicable) express written consent.

11. Disclaimer

You acknowledge and undertake that you are accessing the services on the website and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through the website. We shall neither be liable nor responsible for any actions or inactions of sellers nor any breach of conditions, representations or warranties by the sellers or manufacturers of the products and hereby expressly disclaim any and all responsibility and liability in that regard. We shall not mediate or resolve any dispute or disagreement between you and the sellers or manufacturers of the products. We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product or pricing information and/or specifications) on the website. While we have taken precautions to avoid inaccuracies in content, this website, all content, information (including the price of products), software, products, services and related graphics are provided as is, without warranty of any kind. We do not implicitly or explicitly support or endorse the sale or purchase of any products on the website. At no time shall any right, title or interest in the products sold through or displayed on the website vest with Natai nor shall Natai have any obligations or liabilities in respect of any transactions on the website.

12. Indemnification

The Users shall indemnify, defend, and hold harmless the Company and its subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from and against any and all losses, liabilities, claims, suits, proceedings, penalties, interests, damages, demands, costs, and expenses (including legal and statutory fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by the Company that arise out of, result from, or in connection with:

• the User’s breach of these Terms;
• any claims made by any third party due to, or arising out of, or in connection with User’s use of Platform;
• the User’s violation of any rights of another, including intellectual property rights; and
• the User’s violation of any applicable laws.

Notwithstanding anything to the contrary in these Terms, in no event shall the Company and its affiliates, if any, be liable to the User or anyone claiming through the User in respect of any subject matter of these Terms under contract, negligence, strict liability or other legal or equitable theory for any special, incidental, indirect, consequential, exemplary or punitive damages, loss of goodwill, loss of revenue, loss of opportunity, loss of anticipated profits, whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not the Company has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty or negligence or any other claim arising out of or in connection with the use of or access of the Application.

13. Third Party Business

Parties other than Dotlines Limited and its affiliates may operate stores, provide services, or sell product lines on Natai. For example, businesses and individuals offer products via Marketplace. In addition, we provide links to the websites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of their websites. Dotlines Limited does not assume any responsibility or liability for the actions, products, and content of any of these and any other third parties. You can tell when a third-party is involved in your transactions, and we may share customer information related to those transactions with that third-party. You should carefully review their privacy statements and other conditions of use.

14. Losses

We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website.

15. Communication

When you visit the website, or send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication we choose to employ. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website (and/or placement of your order) and agree to treat all modes of communication with the same importance. The Company urges the users to beware of fake offers and fraudulent callers/messengers who may impersonate themselves as representatives of the Company. The Company’s authorized representatives will never contact the Users to demand money for prizes or ask for password/PIN/CVV. In the event you are asked for confidential details by anyone posing as the Company’s representatives, please ask them to communicate with you through email and only respond to emails from any of the domains of Dotlines Limited.

16. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use at any time. You will be subject to the policies and Conditions of Use in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

17. Force Majeure

The Company shall not be liable for any damages whatsoever arising out of force majeure or other similar circumstances, directly or indirectly affecting the Company and/or the Platform. Examples of force majeure events include without limitation real or potential labor disputes, governmental actions, war or threat of war, sabotage, civil unrest, demonstrations, fire, storm, flooding, explosion, earthquake, pandemic, provisions or limitations of materials or resources, inability to obtain the relevant authorization, accident, and defect in electricity or telecommunication network. Hindrance, delay or complication in the maintenance of the Platform entitles the Company to suspend or limit the Platform until further notice.

18. Termination

These Terms are effective unless and until terminated by either the Company or the Users. The Users may terminate these Terms of Service at any time by notifying the Company that they no longer wish to use the Application or the Services, or when they cease using the Application. If in the Company’s sole judgment the Users fail, or it is suspected or discovered that the Users have failed to comply with any term or provision of these Terms, the Company may also terminate their access to the Application, or cease the provision of the services at any time without notice and the Users will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny the Users access to the Application or the services (or any part thereof).

19. Dotlines Software Terms
    1. Use of the Dotlines software

You may use Dotlines software solely for purposes of enabling you to use and enjoy the Natai Services as provided by Natai, and as permitted by the Conditions of Use, these Software Terms and any Terms. You may not incorporate any portion of the Dotlines Software into your own programs or compile any portion of it in combination with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license the Dotlines Software or otherwise assign any rights to the Dotlines Software in whole or in part. You may not use the Dotlines Software for any illegal purpose. We may cease providing any Dotlines Software and we may terminate your right to use any Dotlines Software at any time. Your rights to use the Dotlines Software will automatically terminate without notice from us if you fail to comply with any of these Dotlines Software Terms, the Conditions of Use or any other Terms. Additional third party terms contained within or distributed with certain Dotlines Software that are specifically identified in related documentation may apply to that Dotlines Software (or software incorporated with the Dotlines Software) and will govern the use of such software in the event of a conflict with these Conditions of Use. All software used in any Dotlines Service is the property of Dotlines and/or its affiliates or its software suppliers and protected by laws of People’s Republic of Bangladesh including but not limited to any other applicable copyright laws.

1. 2. Use of third party services

When you use the Dotlines Software, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile platform provider. Your use of these third party services may be subject to the separate policies, terms of use, and fees of these third parties.

1. 3. Updates

In order to keep the Dotlines Software up-to-date, we may offer automatic or manual updates at any time and without notice to you.

20. Conditions relating to sales of products by us to you

Please read these conditions carefully before placing an order for any products with the Sellers (“We” or “Our” or “Us”, wherever applicable) on the Site. These conditions signify your agreement to be bound by these conditions.

21. Our contract

Your order is a legal offer to the seller to buy the product or service displayed on our website. When you place an order to purchase a product, any confirmations or status updates received prior to the dispatch of your order serves purely to validate the order details provided and in no way implies the confirmation of the order itself. The acceptance of your order is considered confirmed when the product is dispatched to you. If your order is dispatched in more than one package, you may receive separate dispatch confirmations. Upon time of placing the order, we indicate an approximate timeline that the processing of your order will take however we cannot guarantee this timeline to be rigorously precise in every instance as we are dependent on third party service providers to preserve this commitment. We commit to you to make every reasonable effort to ensure that the indicative timeline is met. All commercial/contractual terms are offered by and agreed to between you and the sellers alone. The commercial/contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. Natai does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between you and the Sellers. The seller retains the right to cancel any order at its sole discretion prior to dispatch. We will ensure that there is timely intimation to you of such cancellation via an email or SMS. Any prepayments made in case of such cancellation(s), shall be refunded to you within a stipulated time frame.

22. Return

Please review our Returns Policy.

23. Pricing, Availability and Order Processing

All prices are listed in Bangladeshi Taka (BDT). "Price", as displayed, is inclusive of all taxes at the appropriate rate. Items in your Shopping Cart will always reflect the most recent price displayed on the item's product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart does not reserve the price shown at that time. It is also possible that an item's price may decrease between the time you place it in your basket and the time you purchase it. Natai doesn't offer price matching for any items sold by any seller on our website or other websites. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the Site. As such, we reserve the right to refuse or cancel any order. If an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether the order has been confirmed and your prepayment processed. If such a cancellation occurs on your prepaid order, our policies for refund will apply. Please note that Natai possess 100% right on the refund amount. Usually refund amount is calculated based on the customer paid price after deducting any sort of discount and shipping fee.

We list availability information for products listed on the Site, including on each product information page. Beyond what we say on that page or otherwise on the Site, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by e-mail or SMS if any products you order turn out to be unavailable. Please note that there are cases when an order cannot be processed for various reasons. The website reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence, or banking information check. The absence of an answer following such an inquiry will automatically cause the cancellation of the order within a reasonable timeline. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of banking instruments or other reasons without prior notice or any subsequent legal liability.

24. Taxes

You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from the website and you agree to bear any and all applicable taxes as per prevailing law of People’s Republic of Bangladesh.

25. Disclaimer of Warranty and Limitation of Liability
    1. The Company endeavors to make the Application available during the Company’s working hours. However, the Company does not represent that access to the Application will be uninterrupted, timely, error free, free of viruses or other harmful components or that such defects will be corrected.
    2. The Company does not warrant that the Application will be compatible with all hardware and software which is used by the Users. The Company shall not be liable for damage to, or viruses or other code that may affect, any equipment, software, data or other property as a result of downloading and installing the Application.
    3. The Company does not represent or warrant that the information available on the Application will be correct, accurate or otherwise reliable.
    4. The Suppliers shall be solely responsible about the details pertaining to specifics (such as quality, value, salability, etc.) of the products proposed to be sold or offered to be sold or purchased on the Application. The Company does not implicitly or explicitly support or endorse the sale or purchase of any products nor provide any warrantee/guarantee of the products sold to the Users, and in no event shall such products be the responsibility of the Company.
    5. The Company is not responsible for any non-performance or breach of any contract entered into between the Suppliers and the Users. The Company cannot and does not guarantee that the concerned Suppliers will perform any transaction concluded on the Application. The Company shall not and is not required to mediate or resolve any dispute or disagreement between the Users concerned.
    6. The Company does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc.) of any of its Users.
    7. The Company is not responsible for damages or delays because of products which are out of stock, unavailable or back ordered.
    8. The Company only provides a Platform for communication and it is agreed that the contract for sale of any of the products shall be a strictly bipartite contract between the Suppliers and the Users concerned.
    9. The Company shall not be liable for any misuse of the information shared by the Users with it; or through the Users profile; or with a third party on the Platform, chat rooms, forums, or comments.
    10. The Application may be under constant upgrades, and some functions and features may not be fully operational.
    11. The Application is provided on an “as is” and “as available” basis. The Company expressly disclaims all warranties of any kind, whether express or implied with respect to the records and other data that is made available by it to the Users.
    12. The Company does not represent any of the Users or Suppliers, and disclaims any liability with respect to any error or inconsistency with respect to any information relating to such Suppliers or Users displayed on the site. Any information provided with respect to the Users and fees payable is subject to change without notice. Any trademark or intellectual property of any Users or Suppliers belongs to such Users/Suppliers alone, and the Company has no right or claim over the same.
    13. Users acknowledge and agree that the Company is not an arbitrator or judge of disputes concerning intellectual property and it cannot, by any means, verify that any Supplier selling or supplying merchandise on the Platform have the right to sell the products. The Company encourages Users to assist it in identifying listings on the Platform, which, according to the Users’ knowledge or belief infringe their rights or third party rights.
    14. The Users further acknowledge and agree that by taking down a listing, the Company does not and cannot be deemed to be endorsing a claim of infringement and further in those instances in which the Company declines to take down a listing, the Company does not and cannot be deemed to be endorsing that the listing is not infringing of third party rights or endorsing any sale or supply of merchandise or services pursuant to or on account of such listing.
    15. The Company reserves the right in its sole discretion to remove any material/content/photos/offers displayed on the Platform which in the Company’s reasonable belief is unlawful or could subject the Company to liability or is in violation of these Terms or is otherwise found inappropriate in the Company’s opinion. The Company reserves the right to cooperate with any investigation in this regard.
    16. The Company reserves the right to suspend or terminate the account of a User as deemed appropriate by it. Users agree that the Company shall have no liability to any Users, including liability in respect of consequential or any other damages, in the event the Company takes any of the actions mentioned in this clause.
    17. The Company is not responsible and will have no liability for: (i) any content or products provided by any persons or entities other than the Company; (ii) damages of any kind that result from the downloading of any data or any other materials on the site or through the Application; or (iii) the failures of the internet or any data or telecommunications equipment, system or network used in connection with the Application.
    18. The Company shall not be liable for: any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation any financial losses, loss of data, replacement costs, or any similar damages, whether based in contract, tort, strict liability or otherwise, arising from the use of the Application, or for any other claim related in any way to the use of the Application, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Application or any content posted, transmitted, or otherwise made available via the Application, even if advised of their possibility.
    19. The Company or its employees, affiliates, authors, or agents shall not be liable to any party for any losses or injury arising out of or relating to the information provided on the Application. In no event will the Company or its employees, affiliates, authors, or agents be liable to the Users or any third party for any decision made or action taken by the Users.
    20. Interlaid, the Company does not guarantee that:
        1. The Platform will meet the Users’ expectations; or
        2. The Platform will be accessible without interruption or in a timely, reliable, or fault-free manner; or
        3. The results obtained through use of the Platform will be correct and reliable; or
        4. The quality of the products, services, information, or other material purchased or obtained by the User through the Platform will meet the User’s expectations.
        5. The Users shall be solely responsible for damages to their data system or for loss of data arising from download of content from the Application.
        6. No guidance or information, written or oral, obtained from the Company or via the Platform, shall constitute any warranty, unless stated otherwise.
26. Losses

We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website.

27. Controller of Personal Information

The information we learn from customers helps us personalize and continually improve your shopping experience at Natai. We use your information to assist sellers in handling orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as wish lists and customer reviews and recommend merchandise and services that might be of interest to you. We also use this information to improve our platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.
Here are the types of information we gather.

1. 1. Information You Give Us: We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our platform, and communicating with you.
   2. Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your Web browser accesses natai.com.bd or advertisements and other content served by or on behalf of natai.com.bd on other Web sites. We may also receive/store information about your location and your mobile device, including a unique identifier for your device. We may use this information for internal analysis and to provide you with location-based services, such as advertising, search results, and other personalized content.
   3. E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Natai if your computer supports such capabilities. We also compare our customer list to lists received from other companies to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences.
   4. Information from Other Sources: We might receive information about you from other sources and add it to our account information.

By using or continuing to use the site you agree to our use of your information (including sensitive personal information) in accordance with this Privacy Notice, as may be amended from time to time by Natai in its discretion. You also agree and consent to us collecting, storing, processing, transferring, and sharing information (including sensitive personal information) related to you with third parties or service providers for the purposes as set out in this Privacy Notice. We may be required to share the aforesaid information with government authorities and agencies for the purposes of verification of identity or for prevention, detection, or investigation, including of cyber incidents, prosecution, and punishment of offences. You agree and consent for Amazon.in to disclose your information, if so required, under applicable law.

28. Notice and Revisions

All notices or demands to or upon the Company shall in writing and shall be deemed to be duly made when sent to the prevailing registered office address of Dotlines Limited. All notices or demands to or upon a User(s) shall be effective if either delivered personally, sent by courier, certified mail, by facsimile or email to the last-known correspondence, fax or email address provided by the User(s) on the Platform, or by posting such notice or demand on an area of the Platform that is publicly accessible. Notice to a User(s) shall be deemed to be received by such User(s) if and when the Platform is able to demonstrate that communication, whether in physical or electronic form, has been sent to such User(s), or immediately upon Platform’s posting such notice on an area of the Platform that is publicly accessible.

29. Others
    1. Stock Availability: The orders are subject to availability of stock.
    2. Delivery Time: The delivery might take longer than usual timeframe/line to be followed by Natai. Delivery might be delayed due to force majeure event which includes, but not limited to, political unrest, political event, national/public holidays, etc.
    4. Cancelation: Natai retains unqualified right to cancel any order at its sole discretion prior to dispatch and for any reason which may include, but not limited to, the product being mispriced, out of stock, expired, defective, malfunctioned, and containing incorrect information or description arising out of technical or typographical error or for any other reason.
    5. Refund Timeline: If any order is canceled, the payment against such order shall be refunded within 10 to 15 working days, but it may take longer time in exceptional cases. Provided that received cash back amount, if any, will be adjusted with the refund amount.

30. Force Majeure

The Company shall not be liable for any damages whatsoever arising out of force majeure or other similar circumstances, directly or indirectly affecting the Company and/or the Platform. Examples of force majeure events include without limitation real or potential labor disputes, governmental actions, war or threat of war, sabotage, civil unrest, demonstrations, fire, storm, flooding, explosion, earthquake, pandemic, provisions or limitations of materials or resources, inability to obtain the relevant authorization, accident, and defect in electricity or telecommunication network. Hindrance, delay or complication in the maintenance of the Platform entitles the Company to suspend or limit the Platform until further notice.

31. Governing Laws and Jurisdiction and Dispute Resolution

These terms and conditions are governed by and construed in accordance with the laws of The People's Republic of Bangladesh. You agree that the courts, tribunals, and/or quasi-judicial bodies located in Dhaka, Bangladesh shall have the exclusive jurisdiction on any dispute arising inside Bangladesh under this Agreement.